Last Updated: 06.04.2018


Baskenreisen is serious about protecting the privacy of our users. This privacy policy sets out the basis on which any personal data we collect from users, or that users provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding personal data and how we will treat it. By visiting or otherwise communicating with us, users are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998, the data controller is Sasu Baskenreisen, 90 Chemin de Mentaberri, 64122 Urrugne/France Siren: 819529132


We may collect and process the following data about you:

a) Users may give us information about themselves by filling in forms on or by corresponding with us by phone, e-mail address or otherwise. This includes information you provide when you register for a Customer Account. This information includes but is not limited to name, email address, postal address, billing address, telephone number, username and password.

b) Upon each of the User’s visits to, we may automatically collect technical information, including the Internet Protocol (IP) address used to connect users’ computers to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

c) We may also collect information about users’ visit to, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

d) We do not collect payment card details of our users. In order to pay for the fees related to our Services we use third party payment processors that will collect and process the payment card details of our users.

e) We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers) and may receive information about you from them.


We use information held about our users in order to:

– Provide users with the Services, and other information, products and services our users request;
– Provide users with information about other services we offer that are similar to those that users have already purchased or enquired about;
– To provide users with information about dissimilar and unrelated goods or services we feel may interest them (only if users have consented to this);
– Customize the Services to the individual needs of our users;
– Understand and optimize how our Services are used, and improve the Services including by ensuring content is presented in the most effective manner for users and their computers;
– Support and assist our users in using the Services; and
– Measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
– Notify users about changes to our Services.


Information collected from our users may be stored in or transferred to a destination outside the European Economic Area (EEA) please check therefore the privacy policy of


The security of our users’ personal information is important to us. When our users enter sensitive information on our site, we encrypt the transmission of that information using secure socket layer technology (SSL). We take reasonable steps to protect our users’ information.

Nevertheless, please note that no data transmission over the Internet or information storage technology can be guaranteed to be totally secure. As a result, whilst we strive to protect our users’ information, we cannot ensure or warrant the security of any information which users send to us, and the users do so at their own risk.

6. LINKS TO THIRD PARTY WEBSITES includes links to third party websites whose privacy practices may differ from ours. If users submit personal information to any of those sites, the site operators’ use of this user information will be governed by their privacy statements. Please check these policies before you submit any personal data to these websites.


We reserve the right to change this policy from time to time. Where appropriate, we will notify you in advance of changes via email. To keep up-to-date with our policies, please check this page frequently.


If you have any questions regarding this Privacy Policy, please contact us We will endeavor to respond to you promptly.

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